123 posts · page 12 of 14
As businesses and their customers become increasingly mobile & on-the-go, it’s essential to have tools that make it easy to stay connected, productive & engaged. With PCS VoIP SMS, text messages can be sent, received a…
Read moreVoIP has completely transformed the ways in which we stay in touch with one another. Gone are the days where you had to find a pay phone or purchase a calling card in order to make a phone call. Nowadays, VoIP providers …
Read moreThe call center industry has historically been plagued by high employee turnover rates. Some companies seemed to overcome those rates in years prior to the pandemic, which sent those numbers tanking all over again. Now, …
Read moreIn my opinion Automatic Call Distribution (ACD) Report is the most useful tool for any business. It allows you to run the report for your system on pretty much any activity. You can see how many calls you receive, or mak…
Read moreWhat will customer service look like once the COVID-19 pandemic is over? Customers will disregard the parts they don’t like – like not being able to enter physical stores during busy times – but they’re likely …
Read moreMobility is paramount in today’s business world. Keep your company connected with a wide array of mobile features from: Cloud extensions Find me Follow me Group and simultaneous ring Voicemail to email Full call center…
Read moreIT’S EASY TO USE. FEATURE RICH. FUTURE-PROOF. That is what you get from PCS right out of the box. Easily accessible via any modern web browser or mobile device, our feature rich platform helps to improve your communica…
Read moreThe communications industry is undergoing an unprecedented phase of technological innovations. Cloud products and services continue to flip the industry on its head, putting you in control. These solutions enable your co…
Read moreWith more and more businesses moving to remote workforces, the need for effective, reliable communication and collaboration is more important than ever. You need comprehensive tools that allow you stay connected to your …
Read more